We hope you love your order! ♡ If something isn't right, please review our return + refund policy below.
Return requests must be submitted within 30 days of the delivery date.
To request a return or exchange, please contact us at info@enticeartistry.com and include:
- Your order number
- The item(s) you would like to return or exchange
- The reason for your request
To be eligible for a return, products must be unused, unopened + in their original packaging.
For sanitation + safety reasons, products that have been opened, used or removed from sealed packaging are not eligible for return or exchange.
Submitting a return request does not guarantee approval. All returns must be reviewed + approved before being sent back to us.
DAMAGED OR DEFECTIVE PRODUCTS
Please inspect your products promptly after delivery.
If you believe you received a product that is defective due to the product itself, please contact us within 30 days of delivery with your order number + clear photos or videos showing the issue.
Once reviewed, eligible defective products may qualify for a replacement or refund.
Damage that occurs during shipping or while the package is in the possession of the shipping carrier should be reported directly to the carrier using your tracking information.
CHANGE OF MIND
Changed your mind? We understand!
Eligible products may be returned within 30 days of delivery as long as they remain unused, unopened + in their original packaging.
Customers are responsible for all costs associated with returning the order. We do not provide prepaid return labels.
Original shipping charges are non-refundable.
Once your return is received + inspected, we will notify you whether your refund has been approved.
NON-RETURNABLE ITEMS
For sanitation, safety + product integrity, we cannot accept returns on:
- Opened or used products
- Opened lash lift solutions or chemical products
- Products removed from sealed packaging
- Products showing signs of use, contamination or improper storage
- Gift cards
- Final sale items
SALE + PROMOTIONAL ITEMS
Products purchased during a sale, promotion, special offer or clearance are considered final sale and are not eligible for return, exchange or refund unless otherwise required by applicable law.
SHIPPING DAMAGE
Once a package has been accepted by the shipping carrier, transportation + handling of the package are managed by the carrier.
If your package arrives damaged as a result of shipping, please contact the shipping carrier directly using your tracking information to inquire about available claims or next steps.
We recommend keeping the original packaging, shipping label + damaged items while your carrier claim is being reviewed.
LOST OR STOLEN PACKAGES
Please carefully monitor the tracking information provided with your order.
If your package is lost in transit, missing, stolen or marked as delivered but cannot be located, please contact the shipping carrier directly to open an inquiry or claim.
We are not responsible for packages that are lost or stolen after confirmed delivery to the shipping address provided at checkout.
Any carrier investigation or claim is subject to that carrier's individual policies + procedures.
SHIPPING ADDRESSES
Please double-check your shipping information before submitting your order. Customers are responsible for providing a complete + accurate shipping address at checkout.
Made a mistake? Contact us as soon as possible before your order ships. If your package has not yet been processed or shipped, we will do our best to update the address for you. Address changes are not guaranteed.
Once an order has been shipped, we cannot change or redirect the delivery address. Any delivery or address-related issues after shipment should be handled directly with the shipping carrier.
Orders returned to us due to an incorrect, incomplete or undeliverable address are not eligible for reimbursement of the original shipping charge. If you would like the order shipped again, additional shipping charges will apply.
RETURN SHIPPING
All return shipping costs are the customer's responsibility.
We do not provide or reimburse return shipping labels or other shipping expenses associated with a voluntary return.
We strongly recommend using a trackable shipping method when returning an order. We are not responsible for return packages that are lost or damaged while being shipped back to us.
Returns sent without prior approval may not be accepted.
REFUNDS
Once an approved return has been delivered to us + inspected, eligible refunds will be issued to the original payment method.
Shipping charges are non-refundable. Your refund will apply only to the eligible returned product(s), not the original shipping charge or the cost of shipping your return back to us.
Please allow additional processing time for your bank or card provider to post an approved refund.
QUESTIONS?
Have a question about your order or aren't sure whether your item qualifies for a return? Contact us at info@enticeartistry.com with your order number and we'll be happy to help.